Q: What does VG$ and VGg mean?
A: VG$ means VirtualGold in terms of dollars. VGg means VirtualGold in terms of grams.
Q: When I transfer e-goldŽ to my VirtualGold account how soon will it show up?
A: You can fund your account via e-gold directly through our website and your account is credited within 1 to 6 hours.
Q: Why are all transactions done in VG$ and not VGg ?
A: Because dollars are more often used than grams and because one VG$ is the same in value to one US dollar it is simple to use. Equivalent value in grams are displayed for reference only. Q: Do you pay interest on funded accounts?
A: No. We are not a bank. We pay referral bonuses to users from fees we receive when you use our system to send payments.
Q: Can I fund my VirtualGold account by Wire Transfer, Money Order, Western Union, Credit Cards, etc?
A: Yes. You can, but not directly to us. In this case you must use the service of exchange agents certified by us. Agents will take what ever payment method you have and convert it into VG$. You can fund your account using e-gold only directly through us. More..
Q: How do I take funds out of my account?
A: You can take funds out of your account and deposit it back into your e-gold account through us. Exchange agents will help you to redeem funds by all other means. More..
Q: Is VirtualGold a secure and safe place for my funds?
A: ABSOLUTELY! Thanks to the use of a PIN to confirm all transactions! Your PIN is as important as your password. It is used to validate all transactions that take place after you login. Your PIN acts as a security measure as it prevents others from performing transactions on your account even if they got a hold of your password. The PIN is entered via a drop down menu that makes it virtually impossible to steal it via trojans or keyloggers!
Q: What do you mean by "100% real gold storage"?
A: It means that the total of all VGg (s) in circulation is backed by real bullion stored with a reputable depository service.
Q: Considering the above will the amount of VG$ (s) in my account change as the price of gold changes?
A: Certainly. Our system will be using the exchange rates listed on TheGoldCompanies website, so that 100% of VirtualGold accounts are fully covered for redemption.
Q: Why do you use gold as a replacement for traditional banking?
A: With traditional banking the system is slow, expensive and unreliable. The dollars in any regular bank account can easily be devalued. Gold solves all those problems. VirtualGold is Gold, in digital form
Q: I have my own e-gold account, so why should I transfer my funds to your account and use your system?
A: Here are some reasons why you should.
- We take care of storage fees, so you don't need to worry about the extra charge.
- You can be completely anonymous with a VirtualGold account for all the right reasons.
- We give back some of our profits to our faithful users.
- Send payments to any email address with VirtualGold.
- Use VirtualGold to setup automatic internal transfers (Standing Orders), so you can concentrate on other things.
- Use VirtualGold to send instant bulk payments (Mass Pay) to any number of VirtualGold accounts and or email addresses.
- Merchants use VirtualGold to accept recurring payments.
- VirtualGold reduces operational cost by providing lowest fees
Q: Do you require personal details on each account?
A: Yes we do: this is necessary as an added layer of security. Details will NOT be disclosed to any 3rd parties except in those cases as noted in our Privacy policy
Q: Do you charge fees for internal transactions?
A: Yes. Please see our fees page for more details.
Q: You say that you pay a referral bonus to users.. How do you calculate the amount that each account receive?
A: Simple. Each account has their own referral link, if you recommend VirtualGold to friends and family and they open an account using your link, all the fees charged to them for their transactions will earn you a bonus, namely 10% of the fee charged.
Q: When will I receive the bonus in my account if I am qualified?
A: In real time, as soon as one of your referrals is charged a fee for a VirtualGold transaction!
Q: We have seen the collapse of a couple other providers similar to VirtualGold. What makes you different?
A: First of all, we will never invest our clients money no matter what, as all VGg in circulation is backed by real bullion. We provide a digital payment system and that's it. Secondly, our system wasn't developed overnight. It took a long time to plan and build to our satisfaction. Our business is all about integrity and commitment.
Q: Why do you use an offshore company to do this business and not a local company?
A: An offshore corporation is ideal for international business. Offshore companies are used all over the world in everyday business transactions, so it is perfectly legal. The benefits of an offshore company are far more than those of a local company. We use a Seychelles company, so maybe you might want to visit www.seychelles.net for more details.
Q: Am I able to change my password at anytime?
A: Yes. We suggest you do it on a regular basis. Login to your account and click on "Account Info" to change your password.
Q: What are the long-term goals of your company?
A: To become the most respected, admired, and widely sought after company in our industry.
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